Refund policy
Returns
We offer a 14-day return window from the date your order is delivered.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all tags attached
- In original packaging
- With proof of purchase
To start a return, contact us at:
estheticianme@gmail.com
Once your return is approved, we will provide return instructions. Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can review and resolve the issue.
Exchanges
The fastest way to get the item you want is to:
- Return your original item (once approved)
- Place a new order separately
Refunds
Once we receive and inspect your return, we will notify you of approval status.
Approved refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since approval, contact:
estheticianme@gmail.com